Customer Support Basics
Support
Technical Support
Technical Support is our commitment to the services we offer as long as you stay with us. Any troubles related to service interruption or problems, difficulties to use or understand the service functionality - Hosting Control Panel are sphere of competence of our Tech. Support staff.
Need Help Areas
For quick help on how to use the functionality of the Control Panel we have created discrete link on the upper right corner inside every section. This is the place to check at first if you come up to a dead end. You can consider need help areas as simple tutorial of the sections, their functionality and description.
Frequently Asked Questions
Also known as F.A.Q., these are listed questions and answers, all supposed to be frequently asked by our Clients in some context, and pertaining to a particular part of the services we offer. Almost 85% of all inquiries to our Technical Support Team are often repeated.
Trouble Ticket System
If no good answer of your problem is available neither inside our Frequently Asked Questions nor in the Need Help section of your Control Panel, don't wait but open a trouble ticket from yourControl Panel. We aim to provide each customer with a quick, precise answer to their concrete issue.
Sales
Contact Sales
For pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site needs.
Sales Live Chat
Sales Representative is available over our site's Live Chat for pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site need. Sales Phone Lines
For all Clients of ours that need extra human touch and feel more confident to communicate with a sales representative voice, please call US PHONE: 
, UK PHONE: 
and DE PHONE: 
. No Technical Support is available through these phone numbers.
Our Service Guarantees
Because good business relations matters a lot to us and are build up throughout the years with many efforts, we would like to express our engagements to you. Namely these are our guarantees now and in the future for good performance and satisfactory quality of the services we offer.
(Joko Setiawan CEO)